Common errors
The messages and blocks you’re most likely to run into, in plain language, with what to do next.
”You don’t have access to this library”
You’re trying to act in a library you’re not assigned to. In per-library access mode, Users and Library Owners only see and act in libraries they’re explicitly assigned to. Ask an Org Admin to add you — see manage team access and libraries and access modes.
The check-out is blocked by a Do Not Lend notice
The caregiver is flagged Do Not Lend. Users can’t complete the check-out and should contact a Library Owner; a Library Owner or Org Admin can override with a reason. See what the Do Not Lend gate does and why can’t I check this out?.
”You’ve reached your plan limit” / areas are read-only
Your organization is over its carrier or library limit and has entered soft lock. Existing loans and check-in still work; adding carriers or libraries is paused. Get back under the limit or upgrade. See limit and lock questions and what happens at a limit.
The carrier has no check-out button
The carrier isn’t Available, isn’t loanable, or is an equipment item. Check its status and settings — see carrier statuses and change a carrier’s status.
”This email already exists” when creating a caregiver
A caregiver with that email is already on record in your org. Search for them instead of creating a duplicate — during check-out you can find and reuse an existing caregiver. See create a caregiver and quick-create during check-out.
I can’t invite people or change billing
Only an Org Admin can invite people, assign roles, and manage the subscription. If you’re a Library Owner or User, ask your Org Admin. See roles explained and invite your team and assign roles.
I was invited but don’t see the invitation
This usually means the invitation was sent to your regular email, but you signed in with Sign in with Apple using Hide My Email — Apple gives you a private relay address instead, so it doesn’t match the invited email and the two don’t connect. Ask your Org Admin to cancel the invitation and re-send it to your Apple private relay address (it looks like abc123@privaterelay.appleid.com — check your email client’s “from”/“to” details on any mail Carrier Stash has sent you, or turn off Hide My Email for this sign-in). See invite your team and assign roles.
I got signed out or can’t sign in
Try resetting your password. If your account uses multi-factor authentication, you’ll also need your authenticator code — see set up MFA.
I lost my authenticator and can’t get past the MFA code
Carrier Stash doesn’t issue backup or recovery codes. If you saved the manual secret key when you set MFA up, re-add your account to a new authenticator app with that key and sign in as normal. If you’ve lost both your phone and the key, there’s no self-service way in — contact support. See set up MFA.
Is there an API?
Not today. Carrier Stash has no public API and no webhooks, so there’s no way to connect it to another system programmatically. The supported way to get your data out is a CSV export of reports, carriers, or your mailing list.