Roles

Carrier Stash has three roles your team can hold — Org Admin, Library Owner, and User — each with a different scope of access. Your role sets your permissions: what you’re allowed to see and do. Roles are additive: a person can hold different roles across different organizations and libraries, so the same account might be an Org Admin in one organization and a User in a single library of another.

Org Admin

The Org Admin has full control of the organization. They can:

Create and configure libraries
Invite people and set org and library roles
Manage billing and the subscription tier
Change organization settings, including the access mode
See and manage every library, carrier, caregiver, and loan in the organization, regardless of access mode

The first person to create an organization is its Org Admin. There can be more than one.

Library Owner

A Library Owner manages a single library. Within that library they can:

Add, edit, and archive carriers
Run check-outs, check-ins, and renewals
Manage caregiver records tied to the library
Override a Do Not Lend gate at check-out with a required reason

A Library Owner’s authority is scoped to the libraries they’re assigned to — being an owner of one library grants nothing in another. Library Owners don’t manage who’s assigned to a library; assignments are made by an Org Admin.

User

User is the day-to-day role. In the app this role is called User; most libraries call this person a volunteer. Assigned to a library, a User can:

Check carriers out and in
Renew loans
Create and update caregiver records, including quick-create during check-out
Add notes to carriers and caregivers

Users can’t add carriers, override a Do Not Lend gate, or change flags — those require a Library Owner or Org Admin — and they don’t manage other users or billing.

Which role should I give someone?

Org Admin — a co-leader. Give this to someone who manages billing, organization settings, and the people on your team.
Library Owner — runs one location’s inventory and lending. Give this to whoever is responsible for a specific library day to day.
User — the volunteers who check carriers in and out. Give this to helpers who work the desk at a library or event.

A note on the sensitive actions: archiving a carrier is a Library Owner or Org Admin action; permanently deleting a carrier is started by a Library Owner (with a 24-hour window in which any Library Owner of that library or an Org Admin can cancel it); anonymizing a caregiver is Org Admin only.

Org-level vs. library-level

Roles come in two layers. At the organization level a person is either an Org Admin or a plain member. At the library level a member is assigned as a Library Owner or a User per library. A plain org member with no library assignment can sign in but has no library to work in until an Org Admin assigns them one.

Access mode changes what members can see across libraries, but never overrides these roles — writing always requires a direct library assignment. See Libraries and access modes.