Log damage

Record damage or a condition change on a carrier so your team can track its history and decide when to repair or retire it. Damage is captured through the condition you record on the carrier and, most commonly, at check-in when a carrier comes back.

There’s no separate “damage log” screen — damage is recorded where it naturally happens: at check-in, on the carrier record, and in the carrier’s notes. Together these build the condition timeline on the carrier’s detail page.

Steps

1. Log damage at check-in (most common)

When a carrier is returned damaged, record it during check-in:

Update the condition field if the carrier’s condition changed.
Add a note in the damage field describing what’s wrong.

Adding a damage note automatically flags the returning caregiver’s record. A Library Owner or Org Admin can amend that flag later with a reason. A reminder asks you to keep sensitive personal information out of the damage note.

2. Update the carrier’s condition

If you notice damage outside a loan, open the carrier and edit its condition (New, Like New, Good, Fair, or Poor) to reflect its current state.

3. Set In Repair if it needs fixing

If the damage takes the carrier out of service, set it In Repair with a required repair note. It stays unavailable until you mark it Available again.

4. Add a note for context

For anything that isn’t a condition change or a repair — general observations, follow-up, or history — add a note from the carrier’s Notes tab. Notes are timestamped and shown newest first.

The condition timeline

The carrier’s detail page shows a condition timeline — a chronological record of the condition captured when the carrier was created and at every check-out and check-in. It’s the quickest way to see how a carrier has held up over time and to make retirement decisions.

Check-ins that included a damage note are marked in the loan history, so you can trace a specific return.