Manage team access
Change roles and remove access for people already on your team. This covers ongoing management — for the first-time flow of inviting people and getting them set up, see Invite your team and assign roles.
Access lives at two levels: org-level (Org Admin or member) and library-level (Library Owner or User). Only an Org Admin can make these changes.
The organization owner is the person who originally created the organization. The owner is always an Org Admin, and their role can’t be changed or removed by anyone. There’s currently no in-app way to transfer ownership to a different person — if you need the owner changed, contact support.
Steps
1. Open the Users page
Go to the organization’s Users page. It lists your members with their org-level role, and it’s where you manage both invitations and library assignments.
2. Change an org-level role
Switch a member between Org Admin and member from their row. Two limits apply:
- You can’t change your own role.
- The organization owner’s role can’t be changed by anyone.
3. Change a library-level assignment
For a specific library, add a member as a Library Owner or User, or switch their role between the two. A person must already be a member of the org before they can be assigned to a library. The same assignments can also be managed from a library’s own Staff settings — both surfaces write the same records.
4. Remove access
- From a library — remove a member’s assignment to stop their access to that library.
- From the org — remove the member entirely. You can’t remove yourself, and the organization owner can’t be removed.
5. Manage a pending invitation
If someone hasn’t accepted yet, their invitation shows as pending. You can cancel it, or re-invite the same address to send another email — the pending invitation stays valid either way, so an invitation link or Accept button they already have on screen keeps working. Re-inviting at a different role replaces the invitation with one carrying the new role.
If the person you invited already has a Carrier Stash account, no email is sent — there’s nothing to sign them up for. They’ll see the invitation waiting for them the next time they sign in, and the confirmation message on the Users page says so.
After a change
Role and assignment changes take effect right away. Under per-library access mode, removing a library assignment immediately narrows what that person can see; Org Admins always see everything regardless of access mode. See Libraries and access modes for how the two modes differ.