What the blacklist gate does
The blacklist gate is the check that runs at check-out when the selected caregiver is on the blacklist. It’s there to stop a carrier going out to someone your library has flagged, while still letting a Library Owner make a judgment call. This page explains what you’ll see and what to do.
A caregiver is blacklisted only when a Library Owner or Org Admin sets that flag by hand, with a required reason. See Add and amend caregiver flags for how the flag itself is set.
What happens at check-out
The gate appears during the review step of a check-out, after you’ve picked the carrier and the caregiver. What you see depends on your role.
If you’re a Library User
You see a Blocked — this caregiver is blacklisted message, along with the reason on record. You can’t complete the check-out. The message asks you to have a Library Owner or Org Admin check out on your behalf.
If you’re a Library Owner or Org Admin
You see a Blacklisted — override required notice with the reason. You can proceed, but only by choosing Override blacklist and entering a required override reason. Once you confirm, an override recorded confirmation appears and the check-out can go through. You can change or remove the override before you confirm the check-out.
What gets recorded
An override is not a quiet bypass. When a Library Owner or Org Admin overrides the gate, the override and the reason are recorded on the loan and written to the audit log. That record is permanent and reviewable — it’s the accountability that lets the override exist at all.
The waiver notice is not the blacklist gate
At the same review step you may also see a no waiver attestation on file notice. That one is only a reminder — it never blocks the check-out, and anyone can proceed past it. Don’t confuse it with the blacklist block. See Record a waiver.